Frequently asked questions
We love to help our customers, and you are always ready to reply to your emails! But if you don't mind, please read through our FAQ for answers to the most frequently asked questions we get:
What is Sweep App?
Sweep is a free mobile application available on the App Store that allows users to relive their cherished memories, such as photos and videos, and easily delete the ones they no longer need. This helps users save valuable storage space on their phones.
How do I download Sweep?
You can download Sweep for free from the App Store. Simply search for "Sweep," tap "Get," and follow the on-screen instructions to install it on your device.
How does Sweep help me manage my phone's storage?
Sweep allows you to browse through your photos and videos, relive your memories, and delete the ones you no longer want. By removing unwanted files, you can free up storage space on your phone, ensuring it runs smoothly and has room for new content.
Can I recover deleted photos and videos using Sweep?
Once you delete a photo or video using Sweep, it will be moved to your device’s “Recently Deleted” folder, where it will remain for a set period (typically 30 days) before being permanently erased. During this time, you can recover the deleted files from the “Recently Deleted” folder if needed.
Does Sweep automatically delete photos and videos?
No, Sweep does not automatically delete any of your files. You have complete control over what is deleted. The app provides an easy-to-use interface for you to manually select and delete the files you no longer want.
Can I sort or filter my photos and videos in Sweep?
Yes, Sweep offers sorting and filtering options that allow you to organize your photos and videos by date, size, or other criteria. This makes it easier to find specific files and identify large items that may be taking up significant storage space.
Is Sweep secure?
Yes, Sweep is designed with user privacy and security in mind. It only has access to the photos and videos on your device and does not store or share your data with third parties. All deletions are performed locally on your device.
Will Sweep affect the quality of my photos and videos?
No, Sweep does not alter the quality of your photos and videos. It simply provides a way for you to view, manage, and delete files as needed.
Can I use Sweep on multiple devices?
Sweep can be downloaded and used on any device that is compatible with the App Store. However, it does not sync data across devices, so you will need to manage your photos and videos separately on each device.
Do I need an internet connection to use Sweep?
No, Sweep does not require an internet connection to function. You can relive and delete your memories offline, though an internet connection may be necessary to download the app and receive updates.
How do I get help or support if I have an issue with Sweep?
If you encounter any issues or have questions about Sweep, you can access the help section within the app or contact our support team directly through Sweep's settings menu. We’re here to assist you!
Are there any in-app purchases or ads in Sweep?
Sweep is completely free to use and you can decide to upgrade to Unlimited using any in-app purchases. Enjoy a seamless and ad-free experience while managing your memories.
How do I provide feedback or suggest new features for Sweep?
We value your feedback! You can provide feedback or suggest new features through Sweep’s settings menu. Your input helps us improve the app and provide the best possible experience.
What happens if I uninstall Sweep?
Uninstalling Sweep will not delete any of your photos or videos. However, any custom settings or preferences you have set within the app will be lost. If you reinstall Sweep, you will need to set up your preferences again.
Is Sweep compatible with all iPhone models?
Sweep is compatible with most iPhone models running iOS 12.0 or later. Please check the App Store for specific compatibility details.
I made a purchased that I now regret.
We are sorry to see you go, and I am also sorry that you think it's hard to cancel a payment. To be honest, payments are handles by Apple and Google, and we have nothing to do with them. Reach out to them to get help with a refund or return.
I read through the FAQ but my question is not listed here?
No worries, we are always here to help! We reply to all emails within 24 hours monday to friday! You can reach us on: support@sweep.my.